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Complaint Details


Posted byLowran Johnson. A 
Organization / Product Details
Organization Name
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Product/Service DescriptionSamsung Slim Fit TV - Model No: CS29Z30MVT, Invoice No. 11210000003861
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSenthil 
Complaint Details

I have been facing problems with this model of Tv ever since the day i bought, this tv currently i possess has been replaced and its been only 3 months. The complaint (SRNo:8406879826) that i have registered on 23/09/08 is on vertical line problem with my TV ie., if any images with straight line appears it seems to be bent in both the sides of the tv. What i was told by your service engineer as 'East-West problem'. The have taken the tv for service on 1/10/2008 and returned only today 14/10/08 with more worst than before. Your service person 'Thirugnanam' seemed to be advising me to speak to the dealer and change the TV. Samsung support sucks.

Later it has been taken over by the Branch manager of Hitech Solutions - Villiwakkam who promised me to solve the unsolved issue, currently he is also not responding, now someone called Rajagopal is picking up and saying he is out of station, what bothers me if he lives or not.

I need a replacement or a permanent solution 

Solution of your complaintI need a replacement of this model with some good model - This nonsense and error model is giving me a head ache 
ActionI have already recorded the conversation with them in my mobile, even got a proof of courier that i have mailed few days back (My copy of invoice), if the problem is not solved i may seek legal advise in filing a compaint against samsung. 
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