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Complaint Details

Maruti Udyog Ltd

Posted byRakesh Aggarwal 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Product/Service DescriptionMaruti Suzuki Sx4
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeKapil Bindal 
Complaint Details

I have bought Maruti Suzuki Sx4 {Bearing Registraion No. HR-01-W-0125} in MAY '07 on its launching from Modern Automobiles, Ambala ,by having faith on Maruti as i was earlier using Maruti Esteem Vxi {Bearing Registration No. HR-01-M-2010}.But after one month, i found that there is some problem in car and the average was also coming very poor{8 kmpl}.When i got my Car's 1st Service done at Punjab Morors & Engeenering Works, Saha, they told me that that the car's Clutch Plate & the Pressure Plates are gone and they have to change them and because of that the vehicle is giving poor performance. So they changed its Clutch Plate and Pressure Plate, but the average of the vehicle remains poor .Then after few days , i found that the Defogger of tha Car is also not working . i kept it on for around Half an Hour But no result. Also, the vehicle is throwing huge amount of water from its Exhaust which i also showed in Maruti Service Camp held in Ambala last Summer and they admitted that the vehicle has the problem but did't got any satisfactory result.And finally just 2 months back , i found that the inner iron rods in the Seats is also coming out which is most Dangerous thing.I got shocked when i saw that because while launching Sx4, the company people claims that this is the most safest car Maruti has ever made. Is this is the Maruti Safest Car? I have complaint regarding the problems coming in this car a couple of times to Maruti, but did'nt got any satisfactory result yet. Some 20 days back , some engineers from Maruti{ One was Mr. Kapil Bindal
Maruti Suzuki India Ltd.Chandigarh (#9779037374)}and inspected my vehicle throughly and admitted all the problems that are coming in the car and requested me to give them some time upto 15 Dec,08 untill which they completely clear this matter. So i gave them that much time. But yesterday on 15 dec'08, i was waiting for there answer as they commited. They didn't approached me , not even called me up..After waiting late in the evening , i called Mr. Kapil Bindal but he didn't picked up my call for so many time and after i tried 5-6 times , he picked up the call and told me that give us some more time , the person who is handling this matter has been gone to attend some Marriage and didn't talked welll. I am totally harrased by Maurti & its Services, please help me out...I think i have done a blunder mistake by purchasing The Maruti Sx4..Plz. help me out...

Rakesh Aggarwal
Ambala Cantt
Mb: +91-9812058600

Solution of your complaintMy car should be Replaced. 
ActionI will file a case against Maruti Udyog Ltd. in the Consumer Court. 
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