I'm Vijayakumar, working in HCL technologies, Chennai.
Past one year I used Airtel number(9789098848). July 26th I deactivated this number.
I went to Airtel office (Saidapet, Chennai-15)
on 26th July I hand over the sim to the executives(!) and paid the amount 670.00
The receipt No. 103-04038645
Customer Account No 103-101097835
Payment date 26-07-2008
Received by A Abdul Razack
Mode of payment Credit card
In December 2008, I got new Airtel number (96000 74291). First 2 days the sim was worked.
After that without any intimation the outgoing of my mobile was cut. After 2 days a
customer care executive called me and told due to non-payment of the previous mobile number
the current number was locked.
Here my simple question to you is,
On 26th July I personally went to Saidapet office, paid the balance amount and I
surrendered the sim.
1) Then How come I have the balance bill?
2) If I really have the balance bill, what the executives did on July 27th, why
didn't ask the complete amount from me? or Am I partner of Airtel?
3) Instead of collecting the entire balance money on the surrender day, they sent
'Outstanding payment' letter. No phone intimations. Especially no bills.
Please think, is it a good practice?
Any how, I believed Airtel, and I sent my sim surrender payment details through courier
to MOHAMED SAJU.M.(Corporate collections.). They didn't even reply to my courier but again
they sent the same 'Outstanding payment' letter (See the carelessness)
Meanwhile, I received a message from customer care service on 6th december, that says,
'Your Service Request number is 19630814 and we will get back to you by 16 dec, 1000 hours'
I'm asking to you, Do you really need TEN days to solve this issue.
Is this the condition for a responsible person in a standard organisation?
Is this the condition for a responsible person who paid all his previous payments
Leave it. Again I believed Airtel and waited upto 16th December, today.
Nobody, Nobody responded for my issue, Still my sim is in 'Registration failed' status.
Is this your, cutomer service responsibility? How you are telling, 'Airtel - The most
responsive Customer Service Company' ? It's really shameful.
Then i went to HCL airtel executive salieth (9940646830)and checked my status.by hearing
his reply i got frustrated.he told the particular person went to ayyappan temple and he
again registered as a new complaint.what the hell is going on?i cant even imagine these
things from airtel.then i got his manager bharath number and called him.he is unable to
answer my questions and he gave one more number arasu(9840206152) who is the very rude &
irresponsible person ever i met.his answer is always this is not related to my work.
Atlast, Airtel sent the 'Advocate Notice' today(16/12/2008).is this way to deal a valuable
customer?see you are behaving like this even to the people in higher position means,what
will be your reaction to the people those who dont have public awarness.after a long
struggle and wasting my valuable time i got a little response from your side.
iam really sorry to say this airtel customer care is worst.whether you are going to take
action or not,anyhow i want to bring out these problems to the higher officials.thank you.
S.VIJAYAKUMAR,SENIOR SOFTWARE ENGINEER,HCL