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Complaint Details

Samsung India

Posted byArun Banerjee 
Organization / Product Details
Organization Name
Samsung India
Product/Service DescriptionWashing Machine , (Top Loading) Model No. WA75N6EG/XTL
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr Mani -9841660566,Mr Ramesh-9841343278,9884349886 
Complaint Details

I am having a Samsung automatic Washing machine. The machine was purchased in the year 2004. The machine got a problem in PCB panel. I made an complaint, my samsung BP number is 8407823475. The complain was not rectified for the last 4 month. Once the person from so called service centre (M/s Hi-Tech Solution , Phone number - 04426181307) has come and replace with a condemed PCB panel and took Rs 1500/- from me. They have not issued any Bill also. The machine works for 2 days again got out of order. After several complain with Service Engg. Mr Mani- 9841660566, and Mr Ramesh - 9841343278,9884349886(both are fraud) still the problem not rectified. It is very socking that a company like Samsung has appointed a service centre where the people are fraud and cheater. It is a bad name for Samsung as well as the management of the company. There is no control on service centre. My Complain number still open in the samsung system but no one can take care of this.

Please help me to give the e-mail address of concerned service centre head , so that my complain can reach to him.

Solution of your complaintI think is PCB is not replacable , please return my Rs 1500/- gave to the company. 
ActionI would like to go to Consumer forum for re-dresaal of the problem. 
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