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Complaint Details
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HP computers

Posted byIndrajit Roy 
Organization / Product Details
Organization Name
HP computers
Organization e-Mail 
Product/Service DescriptionHP Pavilon Notebook, DV6703TX
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRahul, kapil and other HP staff 
Complaint Details

My Combo drive was not working. The tech support in HP asked me to contact there service centre with the case no. to get the drive replaced. However, when I took my computer initially they did not replace my drive but just reinstalled the Operating Systtem. As a result of this mistake I lost my entire data and the issue was not resolved. I contacted again HP support and they said the misatke was on part of the service centre. I got the drive replaced (a dfferent brand) and it still did not work. I again registered complaint both with HP support and the Service Centre RT Outsourcing but no action was taken. I received a call that they will replace the drive again with a original part but did not get any response after that.  

Solution of your complaint I lost my data for their mistake. I wasted money, time and went through mentaI stress. Want the drive to be replaced with a original one (the same part which was installed when I purchased it)  
ActionWill move to consumer court against both the service centre and HP for their unprofessional attitude towards consumer even though my system was in warranty 
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