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Complaint Details
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philips

Posted byLT COL MUKUL GUPTA 
Organization / Product Details
Organization Name
philips
Organization e-Mail 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr Leon 
Complaint Details

I had given my Philips music system for repairs to the Philips service centre located at main mata road, Guragaon on 17 Dec08. I was told that i will be informed of the fault and likely expenditure by 18 Dec evening. However after waiting for the same, I called up the center on 19 dec and was told that the system is being checked and I would be given a call within an hour. However no call came the whole day. I was given the same response when I called the next day, but again , no one called back. Finally, I went to the service center to find that they have not even opened my sysytem till then and were lying to me all this while about the system being checked.
I was extremely dissappointed by this and took my system back. I subsequently lodged a complaint with The Philips custumer care no at Delhi. I recd a call from Mr Leon subsequently, who promised to get back to me after checking the details. However since then I have not recd any communication from Philips.

It is really surprising and dissapointing to find such poor customer care from a company of Philips repute. Philips should take action against their gurgaon service center if they dont want their reputation to suffer. 

Solution of your complaintAction against Philips service center at Gurgaon.  
Actioncomplaint with consumer complaint forum 
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