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Complaint Details


Posted byNimisha Gupta 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCroma Retail Store 
Complaint Details

Myself Nimisha Gupta bought a LG Semi Automatic Washing Machine (WP-1021S) from store CROMA (12/7 Main Mathura Road NH-2 Faridabad) whose serial number is 808NLAM027256 on 02 Oct 2008. After using the machine twice I come to know that the machine is torning one or more clothes in washing. I had made the same complaint to Croma as well as LG. Initailly LG people told us that we have mishandled the machine. We should remove all the hooks from the clothes before washing which is just ridiculous as they were blaming us. Since we are educated people and we know very well how to operate the washing machine. When I forced them then they send another engineer to our place and then that engineer informed us that the pulsator of the machine is down because one of the vicer was cut. He changed the vicer and asked us to use the machine once more. Again I have used the machine and it again torned my new clothes in a very bad way. When I asked them to replace the machine and give me the refund of the clothes which were damaged then these people simply denied. They are neither willing to change the defected machine nor paying for my damaged clothes. We have visited the store CROMA couple of times but every time they creates a new story. When I said them that I will go to consumer court then they simply said go to the court. I am really frustrated with the behaviour and attitude of the concerned people from LG and Tata Croma.

Kindly look into the issue.

Nimisha Gupta


Solution of your complaintI need to exchange my machine and need a refund of my damaged clothes. 
ActionI will go to consumer court and will file the case against Tata Croma as well as LG 
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