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Complaint Details


Posted byPapiya Roy 
Organization / Product Details
Organization Name
View all Complaints against this organization
Product/Service DescriptionAirtel New Prepaid connection no. 9971028729
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAirtel Customer care 
Complaint Details

I got a new Airtel prepaid connection 9971028729 from Airtel with RS. 200 and recharged with Rs. 444. I am a PhD. student from IIT Delhi. I mentioned my present address in the application and attached my driving licnce for identity proof. Recently I have been shifted to room no. SB-14 from SB-12 of same IIT Kailas House. I was honest to mention my present address as SB-14 in my application instead of SB-12 (my earlier room no.) mentioned in my driving licence which has not been updated. During verification I mentioned my present address and Airtel Customer care did not ask me any clarification. They disconnect my connection without telling me any reason. I had contacted Airtel customer care several time and tried my best to explain the fact and submitted new verification application through the dealer with my updated passport photocopy which mentioned SB-14 as my present address. Unfortunately Airtel Customer care doesn't bother to do anything till date Dec. 28, 2008. I am really sorry to see poor Airtel Customer care. 

Solution of your complaintI request Airtel to do proper verification and activate my no. 9971028729 immediately or else they should refund me my money.  
ActionI will terminate all my existing connection and will tell everybody about Airtel's poor customer care. Will use internet and other media to show Airtel's poor customer care. 
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