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Complaint Details
Pending

Videocon

Posted byDipanker Koley 
Organization / Product Details
Organization Name
Videocon
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionVideocon Refrigerator Model D275DX
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service 
Complaint Details

The Refrigerator is not yet 4 months old and it had stopped working 3 times. I put up the complaint with Customer Service. Everytime the service personnel comes and after some repair, it starts working.
But now as the refrigerator is under warranty, customer service is attending my complaint free of cost. So, I want an replacement. At this point my worry starts.
The customer service shrugged off saying that they are not responsible for replacement. I need to contact seller for this.
The seller of the item, Big Bazar Kormangala, Bangalore says the dealer is responsible for replacement. The dealer is Girias Investments (Pvt) Ltd.
The dealer says that they do not supply Videocon for last 1.5 yrs. So, they are not at all part of the process.
My Refrigerator is lying idle. Whom should I look for the replacement?  

Solution of your complaintReplacement of the item with a new refrigerator of same model.  
ActionLook for taking the issue with consumer forum.  
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