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Complaint Details


Posted byAnirvanjyoti Chaudhuri 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionMicrowave Oven CE118KF
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeShivakumar 
Complaint Details

I had purchased a Samsung Microwave Oven (Model No. CE118KF) on 08/11/2001. A couple of weeks ago the microwave started arcing inside the chamber. I called Samsung Customer Care for several days but could not get through. Finally, after a lot of efforts, I found the contact number of the Bangalore Area Service Manager Mr.Madhavan and called him. The same day a technician came and inspected the oven and informed me that he would send a vehicle the next morning to pick up the oven and take it to the service centre as the ceramic coating of the inner chamber had got eroded in some places. Nothing happened for the next two days and then I was called by the service centre Team Leader Shivakumar who informed me that the estimated expenditure would be Rs.1, 500/- and if I agreed then he would arrange a pick-up of the oven the next day. For the next 10 days no one came from Samsung or called. Finally, after I called Mr.Madhavan again, the Team Leader called and informed me that they do not have the spare parts with them and neither could they offer an exchange price on a new oven as my product was more than 5 years old. I was given only one option- to buy a new oven at full price.
I find it quite unfair and ridiculous that I have to spend money to buy a brand new oven because Samsung is unable to replace a part. Is this the way Samsung pushes us to boost their sales? 

Solution of your complaintRepair/replacement of the inner chamber of the microwave oven 
Action1. Stop buying ANY Samsung product for my own company's business 2. Widely circulate my experience to everyone I know to dissuade them from buying Samsung products 3. Explore legal options 
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