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Complaint Details

HTC India

Posted byRohit Bhandari 
Organization / Product Details
Organization Name
HTC India
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I had purchased a mobile handset of HTC P3350 in May 2008, and just after one and a half month the handset developed some faults i.e. restarting again and again. It was submitted to your service center immediately, but after spending 3 months and hundreds of rounds at your center and everyday exchange of dialogue I was given the DOA and was asked to get the mobile handset exchanged from the supplier.

The supplier at the city level has denied to change the set as it was not purchase from him and now after a month and so it was sent to the dealer Rudraksh Enterprises in Jaipur (Rajasthan) with the help of the shop owner from where the handset was purchased.

After calling at your service center several times and contacting the concerned person in Jaipur no satisfactory answer is given. Nor the mobile has been replaced nor any decision has been taken. Now more than a month has passed and still no progress in the case, I am fedup with the company and its big name.

The following are the details required:

IMEI No: 353404012033152
Invoice : Shoppers Stop, Jodhpur,Rajasthan
Invoice No. : 18297
Dated: 25/5/2008
DOA Opp. Ref. No. : HTC/SL/SI/Jodhpur/915

My Mobile No.: 09799391162
I am looking forward for a satisfactory and fast solution

Rohit Bhandari
(A Highly Unsatisfied Customer) 

Solution of your complaintThe best solution of the complaint will be a high Upgrade of the handset with some special gift from the company. 
ActionNo other option other than going to comsumer court/forum and posting about the company policy and how it cheats the customers and its attitude towards the complaint  
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