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Hewlett-Packard (HP)

Posted byNirupam 
Organization / Product Details
Organization Name
Hewlett-Packard (HP)
Organization e-Mailnirupam.roy.ess@gmail.com 
Product/Service DescriptionQ2612A Toner
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

On 31/10/2008 I bought a Q2612A toner from (HP) esteemed concern which was replaced on 3rd December 2008 for the vertical line came out in every print.

The replaced or repaired toner serial no. is 1008032.

From very first day after installed replaced or repaired toner is not up to the mark and from 17th December 2008, again this vertical line has been coming out in every print. For which I have been failing to print necessary documents because the vertical line which has been coming out in the print is looking very odd.

This is the first time I have been facing trouble with this toner. I have checked my printer with another toner collecting from one of friends and print is ok which has proved that the printer is OK. I went to HP Service Center (2, Ripon Street, CMC Building, Kolkata - 700016) with this problem where after testing the toner they refused me (Case ID: ININDARC14001008154, Date: 12/18/2008).

I registered a complaint through “HP online Register a complaint form” (http://h20526.www2.hp.com/cchs/forms/SubmitCase_EU.asp) and sent an e-mail to soni.asthana@hp.com, indiaarc.helpdesk@hp.com along all the documents of purchased bill and sample test paper regarding this faulty toner (Q2612A) but after that there is no Response from HP still now.

I appeal all the HP customers that don’t trust the HP Product.

Thanx & Regards,
Nirupam Roy
 

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