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Complaint Details
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AIRTEL

Posted byMOHAN GUPTA 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-MailMOHAN_GUPTA2007@HOTMAIL.COM 
Product/Service DescriptionAIRTEL
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I MOHAN GUPTA HAS BEEN RUNNING SHOP FOR EASY CHARGE AND OTHER RECHARGES IN SOUTH DELHI RK PURAM MANY TIMES I HAVE BEEN SEEING THAT THE MESSAGES FOR SUCCESSFULL OR UN SUCCESSFULL RECHARGES ARE NOT PROVIDED AT INSTANCES THE COMPANY SERVICE IS TO BE HANGED UP WHEN CALLED UP CUSTOMER SERVICE AT NO 121711 THERE ARE TOO MANY INSTRUCTIONS PROVIDED FOR UNNESCESSARY SCHEMES INSTEAD OF DIRECT CONTACT TO ITS EXECUTIVE AT CALL CENTER MORE OVER WHEN CONTACTED THE EXECUTIVE AT THE CENTER AND ASKED TO PROVIDE THE DETAILS OF SCHEMES FOR FULLTALKTIME THEY DENIED SAYING THAT DETAILS ARE NOT PROVIDED HERE FOR THE SCHEMES AND ASKED TO SMS DETAILS FOR FULLTALKTIME AT 51523 I SAID THAT YOU CAN PROVIDE THE DETAILS ALSO HERE WHEN UR AT CALL CENTER TO DEALER THIS HAS HAPPENED MANY TIMES AND TODAY ALSO BETWEEN 11 AM TO 12 PM DATE 07.01.2009 I TALKED TO YOUR EXECUTIVE HARISH HE HAD GIVEN THE DETAILS ONLY ON REQUEST BUT I HAD AN ARGUMENT OVER THE CALL AND TRANSFERED MY CALL TO SENIOR EXECUTIVE NAMED MITHELESH HE ALSO SAID THE SAME THINGS WHICH WAS NUSSIANCE. 

Solution of your complaintANY SCHEMES PROVIDED FOR ANY RECHARGE DENOMINATION SHOULD BE SPECIFIC FOR CERTAIN DAYS OR PERIOD OF TIME ANY DETAILS OF THAT SHOULD BE PROVIDED AT THE CALL CENTER WHEN CALLED UP AT THE CENTER BY THE DEALER WITHOUT ANY HESITATION 
ActionI SHALL FORWARD THE COMPLAINT TO TRAI AND ALSO TO ANY OTHER OFFICE OF COMPLIANT OF INDIAN GOVERMENT  
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