|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||NEHA GAJJAR |
I had purchase one nokia instrument model no. 5310. Last two months the phone is under repairing with the Nokia care. What is the problem i dont know but the phone is not working.As it is comes under the warranty I contact the Nokia Care Centre for the same and after a waiting of 1 Month they return back the instument without repair.Again I submitted the instrument with them with the complain that the instrument is still not working. Again they had accept the phone and sent to the repair department. After a fifteen days they said me the your instrument is no able to repair so you get the new instrument. In between I had raise a number of complain in customer care.I m very upset what to do. Finally I decided to raise a complain in the consumer forum against the company.
|Solution of your complaint||I want either my repair instrument or New instrument as it comes under warranty period. |
|Action||I will raise my complain to higher level. |