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Complaint Details
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NOKIA

Posted byNamita Singh 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionNOKIA 6220
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCUSTONER SERVICE  
Complaint Details

LETTER SENT TO CUSTOMER SERVICE:----

This is Namita Singh , Regional Head Retail Operations,heading entire north india with Royal Sundaram General Insurance , Gurgaon.

I had purchased a nokia 6220 on 26.10.08 from "The mobile Store" sector 14 , gurgaon.Within almost 20 days i had developed a problem in the handset wherein i couldnt use the Camera..

When i took the handset for servicing at Varun Enterprise Shakarpur , Mother dairy road , Delhi 92 , i was told that it would take 15 days of time to get it rectified after inspecting the mobile. (JOB CARD NO :ASC 016 434038 )

To all my surprise and utter dismay i had received an sms yeserday saying that the seal is already broken hence the mobile cant be serviced !! While the fact remains that i have not given my handset to any other servicing centre why is this cold response???!!!!!

I need my handset to be serviced with Nokia care and i am willing to get carried away by the flimsy excuse given by services.

Iam heading services division for my company and i assume that Nokia understands the importance of customer services as i do and expect to respond to the complaint in a much more positive and professional approach..

Looking forward for a hassle free service else i would be forced to take other appropriate actions against the faulty people and institution concerned..


 

Solution of your complaintREPLACEMENT OF THE EXPENSIVE MOBILE FOR A FAULTY PRODCUT AND SERVICE 
ActionWOULD ESCALATE TO THE HIGHEST AUTHORITY IN THE ORGANISATION OR APPROACH CONSUMER FORUM OR WORST CASE CONTACT POLICE AND FILE A CASE OF CHEATING 
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