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Complaint Details
Pending

Kaustubh Telecom

Posted bysudhanshu 
Organization / Product Details
Organization Name
Kaustubh Telecom
Organization e-Mailkaustubhtele@rediffmail.com 
Product/Service DescriptionNokia 5610d, WB/01408/00001/5470
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintSafety 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMahesh Muttha 
Complaint Details

Dear Sir,

I bought a nokia 5610d Music Express Edition dated 26th Apr 2008,from the last few days i was facing the problem while using this handset, because it gets hanged when i tried to talk with that so i take it to nokia care center, i.e. kaustubh telecom , Shop no 8/9,parwaze complex, below IBM ,Opp. Dhobi Ghat ,Shankar Sheth Road,Pune-411001.My handset was in warranty period ,I showed my handset to Engg Mahesh Muttha he said that your handset requires software update, but when i got my handset back ,software was not updated and music keys of my handset was broken and feviquick was used to paste the keys ,when i asked them to replace music keys they asked me to pay 950Rs for that, its slider was also not fitted properly when i asked mahesh muttha to repair it again then including mahesh muttha his supervisor mr santosh reer was also shouting on me and they were not ready to repair it again,i tried to convience both of them but they didnt repaired my handset.
I request you to kindly take an action against both of them so that the other customers will not suffer by their mistakes.

Thanks
Sudhanshu

 

Solution of your complaintMusic key should be replaced without any charge 
ActionThey should get terminated from their job 
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