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Complaint Details
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Oster / Sunbeam

Posted byDuane H 
Organization / Product Details
Organization Name
Oster / Sunbeam
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionOster Wine Fridge model #0W0912H6H
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service 
Complaint Details

I have an Oster Wine Fridge model #0W0912H6H that died after only a couple of months. After we contacted Oster, they assured me they would remedy the situation. Now they are saying that unit was made by a "licensee that has since gone bankrupt and even though the fridge says Oster on it, Oster is not responsible for refunding or remedying this faulty product." The world needs to know that if they buy an Oster product they don't know who really made the product and Oster / Sunbeam won't stand behind their name on the front of the product. 

Solution of your complaintOster needs to stand behind their name and replace or refund this admitedly defective product. 
ActionBegin a PR campaign to let the world know they are buying questionable products from Oster and although Osters name is on the fridge they wont stand behind their products when defective. 
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