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Samsung

Posted byShubha Baweja 
Organization / Product Details
Organization Name
Samsung
View all Complaints against this organization
Organization e-MailShubha.baweja@relianceada.com 
Product/Service DescriptionSamsung LCD TV Model LA26R71BBM/XT
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr Tarun )Dealer and Mr Mr Amarjit Singh 9814005474,Service Incharge 
Complaint Details

I have bought Samsung LCD TV Model LA26R71BBM/XTL in oct 2008.Since it was installed some of the remote functions were not working and we have complained about the same to the dealer and one of the executive had visited from service centre and confirmed that there is some problem in the TV Board because of that the remote is not working.We have requesated the executive to kindly send a request for replacement of the TV as this is a new TV and under warranty also .Its been a month now that we have been calling Customer care and following up with dealer also and they are not providing any resolution to our complaint.Your so called Customer care exe don't know any thing and they can only help us by arranging a call back from the Concered dept and the stupid concerned dept can only followup with some other depts..One day after a argument with some Sr Exe in Customer care Mr Tarun had arranged a concall with Mr Amarjit Singh 9814005474 so called Service Incharge of Service Centre But i think he is also so busy that he don't have a courtsey to call back and confirmed abt the status abott the same.As he promised that he will call back will confirm the status.I don't think that Samsung is providing good services to the customer and the so called service incharge don't know the meaning of Customer Service. After such a wonderfull experince with samsung i don't think so that i will be suggesting anybody to buy samsing products rathet i will aslo not buy any samsung products..this was my first experince with samsung and it is so pathetic and i've been mentally harrsed by samsung customer care people and the dealer..Would request you to kindly replace my Samsung TV or Else i have to go to Consumer Court for complaning about the same. 

Solution of your complaintReplacement Of LCD TV 
ActionWill Move To Consumer Court 
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