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Complaint Details

L:G Washing machine

Posted byRajendran.R 
Organization / Product Details
Organization Name
L:G Washing machine
Product/Service Description LGWashing machine W D8007CI front loading Inv.No.dsb/5106/2002-03 digital shoppy d/9th sept.02
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating6(in a scale of 1 to 10)
Name of the Company EmployeeSrinivasa electronics moosarambagh Hyd 
Complaint Details

Though I bought the machine in 2002 I brought it to use only in 2005 as the flat in Hyd.

did not have running water facility.I was posted to 2005 where I started using it.

In Aug 2007 I had to change the speed mother pcb for Rs.1150/-excluding serv.charges

of Rs.448/-inv. no.1656 d/-29.08.07 of digital eye services dwarkanagar Vizag.16. I then

was transferred to Hyd. and after working for 6 months it started giving trouble again.

I was told that the same board has to be changed again which was done by charging

Rs.1250/- excl.serv.charges of 340/-. However the noise did not stop but the machine

stopped functioning.They checked up again and said the motor has to be changed. It

came as a rude shock to me when they said the cost would be Rs.6000/- Remember

that I put it to use only in 2005 though I bought it in 2002. Motor is one part which never

requires replacement for at least for 10-15 years.I request to look into the matter and

see if the price can be reduced by taking the old motor.An early response from you will

be highly appreciated.

Thanking you,



Solution of your complaintI do expect a positive response from the company because they are very receptive to customer complaints and this is a case of product durability which has to be looked into. 
ActionI basically have faith in the company because I have bought other products like TV,fridge and microwave oven which are functioning satisfactorily.I do hope it does not become misplaced. 
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