L:G Washing machine
|Posted by||Rajendran.R |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description|| LGWashing machine W D8007CI front loading Inv.No.dsb/5106/2002-03 digital shoppy d/9th sept.02|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint||Product Durability |
|Complaint Rating||6(in a scale of 1 to 10)|
|Name of the Company Employee||Srinivasa electronics moosarambagh Hyd |
Though I bought the machine in 2002 I brought it to use only in 2005 as the flat in Hyd.
did not have running water facility.I was posted to Vizag.in 2005 where I started using it.
In Aug 2007 I had to change the speed mother pcb for Rs.1150/-excluding serv.charges
of Rs.448/-inv. no.1656 d/-29.08.07 of digital eye services dwarkanagar Vizag.16. I then
was transferred to Hyd. and after working for 6 months it started giving trouble again.
I was told that the same board has to be changed again which was done by charging
Rs.1250/- excl.serv.charges of 340/-. However the noise did not stop but the machine
stopped functioning.They checked up again and said the motor has to be changed. It
came as a rude shock to me when they said the cost would be Rs.6000/- Remember
that I put it to use only in 2005 though I bought it in 2002. Motor is one part which never
requires replacement for at least for 10-15 years.I request to look into the matter and
see if the price can be reduced by taking the old motor.An early response from you will
be highly appreciated.
|Solution of your complaint||I do expect a positive response from the company because they are very receptive to customer
complaints and this is a case of product durability which has to be looked into. |
|Action||I basically have faith in the company because I have bought other products like TV,fridge and
microwave oven which are functioning satisfactorily.I do hope it does not become misplaced. |