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Idea Cellular

Posted byPragati 
Organization / Product Details
Organization Name
Idea Cellular
Organization e-Mail 
Product/Service DescriptionIdea Postpaid Connection
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDevender 
Complaint Details

Hi,



I got a call from Idea customer care regarding an offer to convert my prepaid number to postpaid number early this month. There was a representative of "Shaiv BPO services" ie, Mr Devender - Phone number 9990888496", who came to visit me on 10th January. We handed over a cash of 500 Rs to him and he delivered us a SIM card.

I submitted my Driving License as an identity proof. He assured us that the SIM card would be activated within 3 days after the verification. I got a call from IDEA customer care once again mentioning that again a representative would visit me on 12th evening and I had to show him my original identity proof. However nobody turned up.The representative visited me on 17th January 2009 and I showed him the copy of my Driving license and Pan card as well.





Now, since 4Pm on 20th January) my SIM is not being detected by the cell. The message been displayed on my cell is "SIM card Registration Failed". After callling Mr Devender, the representative who visited me, I was advised to inserth the new sim card and switch off my cell for half an hour. The problem persisted after that also and is still there. When my husband talked to him at night he told us that we need to call at the other number given in the reciept ie, - 01145085834, but wen i called at this number today morning at around 10:30 - 11AM nobody took the call.

Devender has given me the number of Mr. Abrar - 9718585501, who is continously disconnecting the call, as he doesn't have the answer. FRustated by the services, I exchanged my SIM from "Horizon Communication", an Idea care center situated at West Patel Nagar for Rs.75 on "21ST JANUARY 2009" AT AROUND 8 PM. He told me that I was delivered the SIM of wrong series and assured that my SIM would be activated within 1 hour. Its 22ND JANUARY - 1:40 PM now and my SIM is not activated.


The Idea customer care has not still responded to my mails dated - 21st January - 11:20 AM.

IDEA CELLULAR HAS THE WORST CUSTOMER SERVICE I HAVE EVER GONE THROUGH. BEING A PROFESSIONAL ASSOCIATED WITH A GROUP COMPANY OF TIMES OF INDIA, I HAVE BEEN MISSING VERY IMPORTANT CALLS OF MINE FOR THE PAST 3 DAYS. 

Solution of your complaintI want my postpaid connection to be activated ASAP. 
ActionThe report would go into the Publications of the Times group. 
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