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BSNL DataOne

Posted bySuresh Kumar.S  
Organization / Product Details
Organization Name
BSNL DataOne
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Organization e-Mail 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSYSTEM SOLUTIONS 
Complaint Details

Sir, This is for your kind information that I had purchased a hcl desktop on a hcl broadband bundle offer from system solutions for 27,500/- on the 10th of November, their shop is situated at no.16, cmr road, 4th cross. hrbr layout, (080-25423040)its propeitor Ms.Aparna Patel had promised me that if a HCL Desk top is purchased you will be entitiled to a free broad band connection with no installaation charges, no security deposit etc and I applied for a broad band connection for the 250/- plan chargable at 199/- for the above offer, and i got the broad band connection 15th of November 2008 and to my surprise when i got the bill of novmeber usage I was given 199/- Home Combo Plan which had only a downloading limit of 250mb where has the orginal one which i opted for had the down loading capacity of 1Gb,beacuse of the mistake of theirs i had to pay a bill of 712/ in place of 199/- and I went to Ms.Aparna to complain about this and she told that I will speak to the bsnl people and see to that the plan is changed with effect from December, to my rude shock when I got the bill for the month december 2008 the plan was not changed and they had charged me installation and security deposit chagres and my bill amount was inflated to 1046(Broad band)+449 for installation and security deposit.so my request from you is to punish the guilty who are not able to provide good service as promised to their customer(BSNL&SYSYTEMSOLUTIONS) 

Solution of your complaintMy humble request is that they change my bill for December altogether with 250 plan(199) with out the installation and security deposit charges. 
ActionI will take appropriate action if my problem is not solved. 
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