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Complaint Details
Pending

airtel

Posted byShahnawaz 
Organization / Product Details
Organization Name
airtel
View all Complaints against this organization
Organization e-Mail 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Care 
Complaint Details

Title : Airtel digitalTV (Bharti Airtel Limited)
Complaint Details :
1. The installation was done on 13 November, 2008. At
the time of installation, nothing was specified regarding extra cable
being installed/used for the installation.

2. On 15 January, 2009 I received SMS stating that the balance of my
account is Negative and the same will be deacitivated by 17 Jan.2009 if I
didnt recharge by the time.

3. I called Customre Care and was told that the 300/- charge was pending
against extra cable being used for installation. On my claim that I was
not aware of any such extrra nor any approval from my side for the same,
they lodge the complaint no: 494171 on 15 Jan. Also the connection was
deactivated.

4. When I called again for the status, they told me that the complaint was
closed and they will file another complaint. The new complaint no: 499046

5. For the new complaint, they give me a dead line of 24 hours on 19 Jan,
2009. When called again always got a new deadline for the resolution. Last
deadline given was on 22 Jan evening 4:30 pm.

6. As of today nothing was done on the complaint and no updates from
customer care. I had mailed repeatedly and there also no replies. Customer
care is simply telling to wait as their Back-End team has not responded
and as per them they cant do anything rather than taking a complaint and
forwarding the same to the back-end team.

Consequences :
The DTH service got deactivated on 19 Jan and is still
deactivated. They are asking for 300/- amount which I didnt ask for nor
signed any documnet stating the same.

Please suggest me as to what should be done in this type of case as I dont
want to pay for something which I had not asked for. 

Solution of your complaintAt the least an apology with the activation of the account. Ideally the company should be fined for the Harrassement. 
ActionShould be taking the case to the Consumer Court. 
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