TAKING CUSTOMER FOR GRANTED AND PLAYING WITH THE PRODUCT, BY …..
VIJAY SALES THANE ……..
I went to buy a flat LCD TV Samsung product series 6 model no- LA32A650A1, I had gone to many shop to check the detail of this product , I also surf the net for this product , I went on the 4 th Jan 2009 to the shop in thane and took the printout from the net and spoke to the sale person name SAMEER IN THANE branch , I clearly mention that the product I was looking for that the new Samsung lcd TV has the DYNAMIC CONSTARST RATIO -50,000.1 , also said if I do not get what I need I will not accept the TV at all .
I said I looking for this product only and I said I want it birthday at home on 6 th Jan 2009 as it was a birthday at home, he agreed it at the time of the buying the TV as all sale person do .I took it on loan and I did the down payment, an he said while leaving that I will try to send it by 5th Jan 2009 late. I was called on 5th Jan to the shop for some document for my loan, and that same morning I ask the sale person, that will the TV come by evening please check, he said I have your no I will call you before it come home, I said ok and left, late evening the TV arrives at home with the same model no, but the main feature of the TV of Samsung is they have a display feature on the left hand side of the TV,
I open the box to see the stick there is nothing it the same model no and the old model sep 2008 manufacture date , I call the sale person right way he said ok he will talk to some one and take the TV back …..
After reaptally calling couple of day 3 to 4 days they kept on telling me he not there he is off and the entire story … the finally I call up from another no and ask for the manager and I spoke to Mr. Sunil podar mbl no is -9820187302. He promised me to do the need full and then he said give me 3 day and I will send you the product you need as there is transport strike , I agreed after the transport strike I call him on the 13 th Jan 2009 , he said give 1 day as our TV is coming from sweere gowdon , I said ok after that day I went to the shop in thane he told the sale person that I want to see Mr. Sunil podar , I went I told him he said that next evening the TV will come , as usually wait for the exchange to happen no new try to call him mbl no he answered and said that he was off and will call in 5 min , 1 hour no news form him , I try to call again, he was not taking the phone , THEN I CALLED THE PRABHADEVI OFFICE IN THE EVENING TO COMPALIN to the complain department, I told that your people are hashing the customer I will go to the media , after 5 min he try to call me , the a next manger took the case was MR pradip mbl no – 930262624. and then he said I I will send it in 1 next day , and also we have a free gift for to suppress this matter, HE send the TV and the TV was total different and it for the hotel use TV it clearly mention on the box the model no is the same and no feature sticker on the panel , I call him up the same time and told him the about the problem he said it a the same TV you ordered , I said no as per company specification there have to be sticker of the feature on the left hand side of the TV panel , I also call up the Samsung company and also spoke to the technical dep to double check it and for proof I have the BP NO – 8409190944. Then said ok now you used this TV I send you the TV in another 2 day , that is 22 Jan 2009 , I said I will be out of town but you see the TV and I will check but I will send it back if it is not the same product … , he said call me up on 22 evening saying that he will get the new TV from the company and it will take 10 to 12 day and it will be like next month I st week of Feb. 2009 , I ask him for date he say no time limit
I JUST WANT OT RASIE MY VOICE THE TV BROUGHT ON THE 4 TH OF JAN 2009 I HAVE TV IS NOT THE ONE I ORDERD,
THEY ARE JUST PLAYING WITH CUSTOMER, SAMSUNG HAS COME OUT WITH THE TV DAYNAMIC CONTRAST – 50,000.1 THEY ARE SEND ME THE TV WITH THE DIFFERENT COTARNST RATIO AND HAS NO STICKER ON THE PANEL THE COPAMY SAY THAY HAVE
ADRIAN D COSTA
PLEASE D O THE NEED FUL, AND MAKE THE PEOPLE AWARE OF THIS THING IF YU CAN KEEP THE NAME COFIDENTAL FROM PUBLIC NOT FOR THE SELLER, TAHNK YU FOR LISTENING TO ME
ADRIAN D COSTA