|Posted by||Ramraj Soni |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||Videocon Washing Machine|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee|| |
I had purchased a Vediocon Semi washing machine at Bhaiya Dooj (dt 29-10-08) occassion from *Dealer M/s. Bharat Electronics, Najaf Garh, New Delhi * to gift it to my younger sister.
When they opened the new one they found Machine was DEFECTIVE in starting only. On complaint they came after 3-4 days and repaired. When we asked for the replacement they ignored. After it within these 3 months it got defects 9 times and now the SERVICE BOY is saying HE NEED MONEY otherwise HE WILL NOT COME TO REPAIR THE WASHING MACHINE and so he is doing the same. AFTER our so many calls they are not sending any service boy after 10 days or so.
What is that? if company is providing free repairs or service then how they could DEMAND MONEY from us and that is also in 3 months where as guarantee is for 3 years or so.
I hope u will take action for this complaint.
Other wise I will take a action for the company and would sure go to CUNSUMER COURT BAHADUR GARH HARYANA.
Thanks in anticipation.
|Solution of your complaint||Either they replace the full Washing Machine or Make it 100% OK for running without any NEW DISASTER. |
|Action||I would surely go to Consumer Court, Bahadur Garh Haryana. |