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NEXT RETAIL SHOP, Sector-9 Panchkula

Posted byShuchi Bansal 
Organization / Product Details
Organization Name
NEXT RETAIL SHOP, Sector-9 Panchkula
Organization e-Mailxxx@xxx.com 
Product/Service Description Videocon refrigerator Product Code No. 8 REF D240SGR REF_VID-230LTR-D240SGR-SILKY GREY 126606169 from NEXT RETAIL SHOP, Sector-9, and Panchkula vide Bill No 556788 Dated 25-05-08.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Dear Sir,
We are very sorry to inform you that we have purchased one Videocon refrigerator Product Code No. 8 REF D240SGR REF_VID-230LTR-D240SGR-SILKY GREY 126606169 from NEXT RETAIL SHOP, Sector-9, and Panchkula vide Bill No 556788 Dated 25-05-08.
This refrigerator got some fault on 16-09-2008.Accordingly, we made a complaint at service center vide complaint No 5D0030809160021(at phone no 0172-3940404).Again reminded them on19-09-2008 and then every3-4 days regularly. But every time we got a new excuse. Finally I made a phone call on Date:04-09-2008 but the customer care made me wait on phone for another half an hour and them no one replied.I really fail to understand the poor quality of service that a branded and reputed company like Videocon is providing to its customers. I would be obliged if an early action is taken in this regard to help me overcome the mental torture that me and my family is facing. You are requested to take an immediate and serious action in this matter or I would be forced to take action in court of law.
Shuchi Bansal
1427 Sector-15
Panchcula  

Solution of your complaintAs per previous experience of getting no replies or irritaing questions made by your customer care, I have less hopes from such a reputedcompany. 
ActionI will have to move to Consumer court for the lack of post-sale services. 
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