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Complaint Details

FLY Mobile

Posted byRakesh 
Organization / Product Details
Organization Name
FLY Mobile
Product/Service DescriptionFly Hummer HT1
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Am Rakesh and would like to throw some light on the FLY Hummer Model that I recently purchased from a Subhiksha Outlet in Rajajinagar Bangalore.

I bought this cell phone on 29th July í08 and it was not even a month I used this mobile phone and the LCD broke. I donít deny the fact that it could be my mistake of handling it, but I take utmost care of my cell phone. I bought a pouch for my cell phone and have always kept it inside the pouch. I sent it for repair at Adonis Service Centre at Subramanya Nagar in Bangalore and had to wait for a month to get it fixed. I purchased a thick quality pouch and had it in my Jeans pocket and the LCD broke again. I spoke to an executive at the authorized centre at Cunningham Road and she happened to tell me that there are too many complaints of the LCDs that are broken pertaining to this model. I also happened to hear from them that they have raised so many complaints regarding this and there is no fix on this issue. I think that the part is of a very delicate quality and that it is not at all reliable. I purchased this model for 10,000 rupees and have already spent over 2000rupees for its LCD replacement. Please help me in getting this replaced. The quality of the part used for LCD is very delicate and customers canít keep spending money to get it repaired. It is supposed to have a part that is tolerable to the regular usage of cell phones, but unfortunately it doesnít. It was not even a week that I got the LCD replaced and trust me, with so much of care I take about my cell phone there was very little chance of the LCD getting broken 

Solution of your complaintAm expecting the concerned people of the company to take this product back and refund me the amount i spent in buying and in servicing this product. 
ActionNot sure at the moment as am still exploring my resources. But am sure of taking a very strong move if i dont see any improvement to my woe. 
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