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Complaint Details

Sony Ericsson mobiles

Posted byPrasanna 
Organization / Product Details
Organization Name
Sony Ericsson mobiles
Organization e-Mail 
Product/Service DescriptionSony Ericsson Mobile -Model W580i
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeecustomer care-no specific person 
Complaint Details

Dear Sir/Madam
Have received a reply for my mail from Sony ericsson customer care.
have attached the same for ur reference.
Would like to say some thing before
As they have replaced the mother board in the month of Dec-08.Their shold not be any problem with my mobile as it is considered new when we change the mother board.Now i got a info from service centre that it has some flux problem.They are too not confirm with that they told me they have to chage and check about the condition.
The service people for minor problems( flux changing) it il take hardly one 1 hr which we can wait and get the same as we cant be without mobiles now.My warranty peroid end on 17.02.09. Kindly help me as i have invested Rs10500/- for my mobile

Reply from Sony Ericsson

From: | Add to Address book |This is spam


Subject: Case : 73067233

Date: Thu, 05 Feb 2009 16:06:50 IST

Dear Mr. Ethirajan,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset W580i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service centre many times however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We really apologize for the inconvenience caused to you. However, we request you to confirm us whether the handset is with you or with the service centre and if handset is with service centre then please provide us the service tag ID along with the service center name and IMEI number of the handset so, we can look into the same and escalate your complaint to the concern department. We assure you that we will contact to the service center and provide you an early resolution which is mutually beneficial.

We appreciate your patience and pledge you that we will try our best to regain your faith in our company. We look forward for your kind co-operation and understanding in this regard.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
(Toll free number from BSNL & MTNL)
You may also visit our website: to know more about Sony Ericsson Products.

Warm Regards,
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 73067233
Engineer: Tanushree Naskar
CaseOpened: 02/Feb/2009 10:36:36
Old emails:
Product: W580i
Dear Sir
I am Prasanna here from Chennai, Tamil Nadu
I have bought Sony Ericsson W580i mobile on 17th Feb 2008 from Subiksha, Ambattur, Chennai. Mobile is still under national warranty.
In lieu with the Teleconv with Sony Ericsson customer care I am enclosing the complaint statement of my mobile handset Sony EriccsonW580i.
The list of complaints of my handset is as below
1. The charging socket was not working and had hanging problem while dialing the call was the initial problem. It took 2 days to solve the above issue.
2. Camera was not working properly and got a info from service persons that camera wire was damaged which have to be replaced. As I had the same problem after changing the wire too service persons told me that mother board had some problem and that has to be changed. It took 20 days to do the above problem.
3. Now the volume control button at the side is not working and mobile hangs off frequently.
If the problem prolongs at the same rate, when can I use the mobile without any problem and what is your action towards customer satisfaction and problem free mobile.

Pls advice me how to proceed towards the prolonging problem in my handset.

As my mobile mother board was changed in the month of Dec-08, I thought that was a new mobile and will not have any problems or issue further.

As the problems exist now too I request u to replace my handset at the earliest and provide me a problem free new handset.

I request you to help me in regard.

IME number: 359886017732156
Date of purchase: 17/02/2008

Country: India
First Name: Prasanna
Last Name: Ethirajan
Phone Number: 9840447241
City / Region: Chennai,Tamil Nadu
Agree Legal Terms: No.
Sign up for enews: No.

Solution of your complaintThe solution for the above problem can be replacing of my mobile with new mobile r pls extend my warranty period to 1 yr further to check the reliability of the mobile.  
ActionRequest your advice pls. 
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