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Complaint Details

Videocon International

Posted byNand Kishor 
Organization / Product Details
Organization Name
Videocon International
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Organization e-Mail 
Product/Service Descriptionvideocon television model no.5153QSP Serial no.610108010111612162 Invoice no.1151 Dt.07-03-08
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr.Gyan Service Incharge Ashok Vihar 
Complaint Details

Sub: Regarding complaint against videocon TV and your authorized service centre
Dear sir,
With due regards I would like to inform you about your poor maintenance service in Delhi.I am totally disappointed your service now I cannot tolerate it so I am giving you details:
Brand Name: videocon challenger
date of Purchase:07.03.2008 Invoice No.:1151
Name of the dealer:Gupta Electronics tehsil road gohana distt. sonipat haryana.
I have lodged a complaint in your toll free no.18004194040 on dated 16.01.2009 complaint no.DEL1601090628 after no action again I lodged a complaint on dated 04.02.09 complaint no.DEL02090624. Service man Mr Vishal(Mo.No.9968510508) came and told me some parts will be change in your TV and he will be change that parts next day he tell me.But later two days no one came to change that parts. I talked mr Gyan (Mo.No.9873232364) he told me someone he will send for repair tomorrow. But still now no action has been taken. I have totally tired for calling your service centre but now they are saying they have no parts for change.
So I am facing this type of problem for your service centre therefore I request you pls solve it as soon as possible.
Thanking You
Yours Truly
Nand KIshor H.No.1119 gali no. 10 Nathu Pura Burari Delhi110084 

Solution of your complaintIt will be repair as soon as possible 
ActionI will go to the consumer court if problem cannot be resolve within a days. 
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