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Videocon Indusrties Ltd

Posted byPrashant Pratap Singh 
Organization / Product Details
Organization Name
Videocon Indusrties Ltd
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionProduct - Refrigerator / Videocon / Model No. S 182 SSDX / Bill No 190
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeDealer : M/s Samrat International 
Complaint Details

Iíve buyed a refrigerator Model No. S 182 SSDX from your Dealer in Gurgaon M/s Samrat International, 29 Jacobpura road, Gurgaon.

The level of service is apparent from day one as the delivery man of dealer asked me to pay for the freight incurred in the delivery as well.

I wish to know as an customer oriented organization what Videocon is going to do for it. As per my understanding, the dealer or the shopkeeper has to bear the price for delivery & not the customer.

In most of the cases, a lot of follow up & complaints can be avoided if you - Videocon as an organization chooses your associates well. They are your representative & not vice versa - their action, negligence, behaviour is going to reflect on your performance. It should be their responsiblity to represent you well to customers....

Let me see what are you going to do about it..., my opinion is dependent on your action(s).
 

Solution of your complaint Dealers should be made more accountable, they are earning their livelihood out of it - they should take their job seriously.... I want an apology from the dealer & the Organization that chooses such dealers.  
ActionI will shun the Organization from my circle of Influence. 
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