Iíve buyed a refrigerator Model No. S 182 SSDX from your Dealer in Gurgaon M/s Samrat International, 29 Jacobpura road, Gurgaon.
The level of service is apparent from day one as the delivery man of dealer asked me to pay for the freight incurred in the delivery as well.
I wish to know as an customer oriented organization what Videocon is going to do for it. As per my understanding, the dealer or the shopkeeper has to bear the price for delivery & not the customer.
In most of the cases, a lot of follow up & complaints can be avoided if you - Videocon as an organization chooses your associates well. They are your representative & not vice versa - their action, negligence, behaviour is going to reflect on your performance. It should be their responsiblity to represent you well to customers....
Let me see what are you going to do about it..., my opinion is dependent on your action(s).