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YOU telecom india pvt ltd

Posted byHiren Yadav 
Organization / Product Details
Organization Name
YOU telecom india pvt ltd
Organization e-Mailcustomercare.ahm@youtelecom.com 
Product/Service DescriptionBroadband services
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeManoj Nair 
Complaint Details

Hi,

My complain is against You telecom India pvt ltd, Ahmedabad. They are not refunding my deposit (Rs.2000, paid on 23/11/07) which I paid for the modem. I had applied for closing account in 2nd week of Jan'09. They are not closing my account and not even responding to any emails sent to their Nodal officer (Shriram Karjagi) and Appellate Authority (Manoj Nair). I had sent 5 emails to both the authorities. But, not a single email is replied.

The details are as follows.

I had subscribed their broadband services from Jan 2008. I had booked their diwali bonanza scheme in october 2008 and paid Rs. 1680 for one year. Since I shifted my residence in Jan 2009, I requested them to shift the connection. They denied that they will not provide service in new residence. So I applied to close the account and refund my money. They have also taken back the modem from me. Now they are not even closing my account, not even refunding me the remaining amount which I paid for full year and not even refunding the deposit of the modem. Above all these, the Appellate Authority doesn't even reply the email.

I have the complete details of the emails sent to them requesting to solve the problem.

Please help me getting my hard earned money back.

Look forward to your prompt response and actions.

Best Regards,
Hiren Yadav
Ahmedabad
PH: 09898909214 

Solution of your complaintI must get my money back. They took Rs. 2000 as deposit on 23/11/07. They should return, preferably with interest. They also took Rs. 1680 as 1 year subscription. I have only used 2 months out of the 1 year. So, I should also get my remaining amount. 
ActionI believe there has to be a government body involved to help customers like us to put a check on such fraudulent companies. These companies should be fined for doing such fraud activities. If I am paying huge amount as tax to government, then government must help me get my hard earned money back from such cheaters 
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