M/S POONAMS Furniture House, #19/C, Vysya Bank Colony, 100ft Ring Road, BTM 2nd stage, Bangalore-76
|Posted by||Rashami Kanta Nayak |
|Organization / Product Details|
|M/S POONAMS Furniture House, #19/C, Vysya Bank Colony, 100ft Ring Road, BTM 2nd stage, Bangalore-76|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||BED, Boss D/N 5*61/2 ber type rosewood polish, Invoice No: 71, dated 26/01/09|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||8(in a scale of 1 to 10)|
|Name of the Company Employee||vijay Wadhwa |
I booked a bed in the Home Decor exibition organised at the Corporation stadium, Bangalore as I thought that the vendors are from reputed firms.
I booked the item on 26/01/09 vide Bill No- 71 by paying an amount Rs2000/-. The person from the firm who booked my order is Mr. Vijay Wadhwa working in this firm. As per the bill the party has given a commitment to supply the item at my place within 15 to 20 days and this has been mentioned in the bill. I paied the rest Rs 5150/- through credit card on 08/02/09 by taking commitment of delivery on 15/02/09. on sunday when i called Mr. Vijay wadhaw through his mobile he had not picked up the phone. Then I tried to contact him on the office no given in the Bill. At that the phone call was attained by Mr. Venketesh and Mr. Suresh. After discusion Mr. Venketesh has given a commitment on 20/02/09. On 18.02.09 when I called Mr. Vijay Wadhaw he was telling that the bed still is in progress. Then I contacted the head of the firm mr. Kishor on his mobile number. then he has given commitment to deliver my bed +vely on friday evening.
On friday when I called Mr. Kishor he was telling that the bed is still in factory and finishing work is going on. the same reply I am getting from 15.02.09 that the bed is in final finishing stage only. then i suprised that regarding bed dimention also there is a confusion. mr. Kishor and mr. Vijay was telling about some other dimention non standard bed size and which has not mentioned in my bill also.
Now I am having a doubt that whether the bed is ready or not. in this follow up i regularly coming eairly from my company and lot of jobs are being held up i realy mentally fedup with this party. Alreay it ia 26 days over but i have not yet received my bed. also mr. Kishore has told over phone in a raised voice that I should not call in his mobile number.
kindly help me in this regard and take some action so that next time they should not do such kind of nonsence thing to other customer.
Phone No of mr. Vijay Wadhaw: 9740437139
Ph No: 080-42152557
|Solution of your complaint||Give some legal advice to the vendor and also I want some penalty to be paid by the vendor along with 3 years free service. |
|Action||I will go to Consumer Court. |