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Complaint Details
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Vodafone

Posted byAmitava Guha 
Organization / Product Details
Organization Name
Vodafone
Organization e-Mailamitava.guha@aol.in 
Product/Service DescriptionHarassment with Vodafone
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeManager Customer Care, Corporate Connections 
Complaint Details

My wife was a vodafone corporate customer for last 3 years. But unfortunately she needs to give up connection (9886520884) as it was disconnected following a disputed bill from last August 2008. She was in conversation with corporate care personnel from Vodafone.

In the mean time to continue her daily business she took over another connection, again from Vodafone(9739008684).But this connection was unduly terminated from Vodafone after first month by establishing a relationship with the other connection. When she wanted to pay the due of Rs 700 against the due for the bill amount and walked in Vodafone Store RT Nagar, Bangalore, Executives from Vodafone store informed us that even if she pay the amount, the later connection couldn't be reactivated, as its related former number was still not settled.

In such position, she started getting constant calls from various collection agents hired by Vodafone for making the payment of the later connection. We explained to each one of them what has been told to us by Vodafone authorities. But to our surprise, suddenly on Saturday 21Feb 09, one collection agent came to our home and behaved with us in a very rude manner. He created nonsense scene in the apartment by way of his rude behavior. He was continuously pressurizing her and tried to convince he would re-activate the connection by his telephone calls immediately and not at all ready to admit the fact given to me by Vodafone authorities. This collection agent defined our explanation as 'story', which was nothing but insultation. He tried to threatened us as well. Consequently, he was told to leave the premises immediately without further delay.

Before this incident, we also complained in written to Vodafone Authorities in Karnataka region. My wife had complained against behavior of another collection agent, and we are again experiencing the same. It is quite pity that Vodafone does not have a mechanism to make aware of your own guidelines to their own collection agents. 

Solution of your complaintYes, I have faith on Vodafone authorities.  
ActionIf we do not receive any letter of apology from Vodafone, and if you do not let us aware of the steps taken by Vodafone to stop this nonsense activities, we will be forced to take necessary legal action against Vodafone. We have already discussed this matter with police authorities and consumer court in Bangalore. I am sure, this is not a matter to be taken lightly. 
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