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Complaint Details
Pending

HP

Posted byManoj Lahoti 
Organization / Product Details
Organization Name
HP
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionHP Wireless Printer Adopters Q6259A
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSARAVAN CHAKRABORTY 
Complaint Details

Dear Sir, I went to Chroma Store at Phoenix Mill, Mumbai to purchase HP wireless Printer Adopter on 03022009. I have HP CM1312 NFI Coler Laser printer with all Wi-Fi Capabilities. I asked one of the chroma representative. The Conversation is as follows.
Myself: Where are HP Wireless Printer Adopter kept?
Manager: Sir, here it is, a range of HP Wireless Printer Adopters Q6259A.
MySelf: I have a HP Printer, can i take this HP Wireless Printer Adopter for my HP printer?
Manager: Surely, This is HP Wireless Printer Adopter. This will work on HP Printer.
Myself: What is the price, Any discount?
Manager: The fixed price is Rs3119. No discount at present. I went to payment counter and purchased.
Now when i took that HP Wireless Printer Adopter and installed the CD in my laptop and fixed the adopter in printer, it was not working. I talked to HP customer care and they found out that this product Q6259A is made for eurpoe only....It is written on their HP Part Surfer page. They said that you go to chroma store and tell them to exchange as it is not applicable in india. I went to chroma store the next Day, and said that it is not working. They said, products once sold are not taken back. You should have enquirred before purchase. I said that you are here to assist us. You have only one category of HP adopters and u people have convinced me that this will work in my HP Printer...You should have told me that there are only certain categories on which this model works.
I am a beginner in IT. Now what should I do with this product for which I incurred an expenditure of RS 3119. The Personnel Manager Mr. Saravana Chakraborty at Chroma Store said that you sell it others for which it is compatible or throw it outside. I cannot help in this matter. U should know IT else donít come in chroma.
I request HP or Chroma (Their channel Partner) to replace this product with my compatible HP wireless adopter or give me my money back. As they have cheated me and not following the fair practice with Customer.

Manoj Lahoti
+91-9320193177

 

Solution of your complaintI request HP or Chroma (Their channel Partner) to replace this product with my compatible HP wireless adopter or give me my money back. As they have cheated me and not following the fair practice with Customer. 
ActionI will go legally 
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