I had purchased Hyundai i-10 era of Oyster gray color on 14/01/2009 from M/s SUHRIT SERVICES Pvt Ltd, Mayapuri, New Delhi entrusting on the customer services of Hyndai Motors worldwide.
Unfortunately the dealership of M/s Suhrit Hyundai was stopped or cancelled soon after I bought the car because of which till date I have not received even the Receipt of PROVISIONAL REGISTRATION COPY and original copy of the Insurance policy. Since I have taken loan from my company for the same purpose, I needed to submit the required papers to my Organization before 18/01/2009.Now I failed to submit the papers, company is taking an interest of 18% on the loan drawn by me from my salary.
The Suhrit Showroom broke a number of commitments during the whole period right from car booking (on 22/12/2008) to delivery (on 14/01/2009) & after Sales services leaving me grossly dissatisfied with the services of Hyundai Motor Corporation.
So many times I talked to Delhi Hyundai care Deptt (9873564645) where from I was just given a Complain No.- 1-18975075. I also talked to Ms Aparna (011-66241100, Sales Support) she just told that she has 800 other cases, she cannot help me and Suresh Menon (9940090000, Sales Mgr), the talk ended without any concrete reply. No body is saying when will I get the Provisional Registration Copy. Is that all your customer care cell does??
So many days I went to the Suhrit Showroom and waited for so many hours. As I am a working Engineer I have lots of work other than this.
Buying a Hyundai car has turned out to be a horrible nightmare for me since in a metro like Delhi I cannot even drive the car now without proper papers.
Can you please help me out urgently on this issue... Or else I shall be compelled to go the Consumer Forum with leigel resources.
Please let me know when I am going to receive my Provisional RC and original copy of Insurance policy.
My car No written on the Gate PAss is DL3CBH0778
Chassis No.- MALAM51BR8M198709*J
Anticipating an early reply and favourable response from you.
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