|Posted by||Chetan Deshpande |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org, email@example.com |
|Product/Service Description||AC SAMSUNG 1.5 TON SPLIT 19 F/C|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||8(in a scale of 1 to 10)|
|Name of the Company Employee||MITTAL ENTERPRISES, AKOLA, MAHARASHTRA |
I have bought a samsung 1.5t split ac on 24 feb 09 from Mittal Enterprises, Akola.
I am extremely unhappy about the service provided by your dealer for the purchase of the product. He has not been co-operative and has provided insufficient information regarding the purchase, installation, and costs. He, also, has not filled up the warranty card provided with the product. My complaints are as follows:
(i) The dealer has not spoken about electrical fitting requirement while talking about the product fitting. The cost of fitting is exorbitant and should naturally include the electrical fitting charges. Normally the wiring required for ac is not placed everywhere in a house. It is the responsibility of the dealer to appraise the customer of such requirement and specify if it is included in the fitting charges.
(ii) The dealer is rude and did not pay heed to my verbal complaint made on 25 feb 09. On the other hand, the dealer is not ready to accept that he has failed to provide good service to me as a customer. He has assumed that I, as a customer should be "intelligent" enough to have known such a requirement.
|Solution of your complaint||(i) The dealer be warned against such acts of poor service since it is not only the dealer but also the company whose name is being spoilt in such a case.
(ii) The company should lay down specific charges for installation of an ac specifying the nature of work to be done.
(iii) All your dealers be informed that they cannot take things for granted and assume things since they sell such products daily but keep in mind that it is a once-in-a-blue moon affair(or may be the first time) for the customer. |
|Action||(i) Nothing much can be done in my case now, however, one can avoid the recurrence of such acts by adopting the measures suggested above.
(ii) I am surely not going to the same dealer again for any further purchase, and inform my friends about it.
(iii) I only hope that your other dealers are more co-operative and polite, offering the same standard of service as your world-class products. |