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Complaint Details
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UPS Store # 4384

Posted byWan Wu 
Organization / Product Details
Organization Name
UPS Store # 4384
Organization e-Mailstore4384@theupsstore.com 
Product/Service DescriptionMailbox rental
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeKen 
Complaint Details

To Whom It May Concern:

I want to complain the UPS Store #4384 's bait-and-switch tactics, and fraud sales activity.

The UPS store #4384 locates at 43575 Mission Blvd, Fremont, CA, 94539.

The store provides in store $25 coupon for 12 months mailbox rental (+ 3 months free mailbox rental extension) on Dec.13, 2008. However, when I checkout the 12 months mailbox rental, the $25 coupon can be redeemed $15 only without any reason. Ken Aria, the owner of the UPS Store #4384, tries to attract the customer by $25 coupon. But, he refused to abide with the coupon and just give $15 discount when customer checkout.

When I checkout the mailbox rental service, I clearly told the store employee that I use this mailbox for holiday package delivery. Also when I query the difference and limitation about the variable type mailbox, I am told that the business mailbox rental is used for business purpose only, and personal mailbox rental is used for person mailbox purpose only. Also I am told the difference among different size mailbox is just for customer's convenience only, and no actual limitation for them. The store employee refuses to disclose the printed price table flyer for their mailbox rental. Ken clearly told me "No big deal", "Everything is fine".

Under Ken's promise, I order 12-month small personal mailbox rental in Dec 13, 2008 with the price $171. The receipt ID is 8309 6069 0650 9888 3431. Cashier is Ken. Paid by MasterCard (last 4 digit of the MasterCard is 4762). Mailbox Number: 106. Mailbox address: 43575 Mission Blvd, Fremont, CA, 94539.

However, when I pick up my mail and package in Dec 24, 2008, Ken broke the rental agreement. He told me that I must immediately upgrade my mailbox to middle business mailbox and pay $99 price difference no matter whether I am running the business for the mailbox rental or not, otherwise, they refuses to continue the service and will return or throw away my package/mail. Also, Ken, the owner of UPS store #4384, kept changing his flexible oral explanation again and again, and refuses to provide the official letter to explain the reason and disclose the related limitation, criteria, and policy for different type mailbox rental.

Since I make 12 month mailbox rental, my Christmas gifts & new year gifts are on the way to this mailbox, there is no way to stop the delivery. Ken significantly plays this type trick to force me to upgrade the mailbox rental to a much higher price.

This is the typical bait-and-switch tactic, they attract customer by fake ads, intentionally hide the service detail and force the customer upgrade to higher price mailbox rental package by menacing the incoming mail/package (or others designed scenarios). Bait-and-switch tactic business activity is illegal in America and is not acceptable.

Since the owner of UPS store #4384 terminated my mailbox rental service on Dec 24, 2008, which is 11 days after my 12-month mailbox rental, I request the UPS store #4384:
 

Solution of your complaint1. Fully refund the mail rental fee ($171). 2. Responsible for the damage or cost if he returns or throws away the incoming package (To be determined). 3. Responsible for the extra cost by their discontinue the service and early termination of mailbox rental (To be determined). 4. Provide the official letter to explain the reason. Flexible oral explanation is not acceptable. 5. Forward my incoming mail/package to my address or call my cellphone to pickup. 
ActionGo to City business department for solution. 
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