Hi I got a call from indiatimes for book Club membership . After a week, when it was not delivered, i called them asking for clarification and CCE reply was " NO stock".
More irritating is the refund policy. They say for orders less than Rs.1000, they wil not give cash refund. They will only give "gift certificates" after a week of cancellation of your order which can be used for online purchases.
They take undue advantage from customers by creating this type of policies. I am wondering why should they accept the order when they don't have any stock and why shouldn't they communicate the non availability immediately without waiting for customers to ask them the status.
Please be careful when you order with Indiatimes and if you already done this mistake then dont expect for the refund.You can end up in getting a reply " No stock" and get a " fools certificate" in lieu of your payment.
Solution of your complaint
Refund of money in the same mode i had paid them...