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NOKIA PRIORITY DEALERS

Posted byALOK AGARWAL 
Organization / Product Details
Organization Name
NOKIA PRIORITY DEALERS
Organization e-Mailwirenet.kol@gmail.com 
Product/Service DescriptionNOKIA N73/
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeBRIJESH AGARWAL 
Complaint Details

I TOOK MY NOKIA N73 (IMEI NO "- 358973010893952) TO NOKIA PRIORITY DEALER (NPD) ON 23/02/2009 AS ITS SCREEN WAS NOT WORKING PROPERLY. THEY TOLD ME THAT MY HANDSET LCD GOT BROKED AND NEED TO BE REPLACED. I GAVE THEM TO REPLACE IT THINKING IT TO BE A NOKIA CARE.THEY CHARGED ME RS 2000/- FOR THAT. ON 28/02/2009 , I WENT TO NPD TO COLLECT MY HANDSET. BY THAT TIME I CAME TO KNEW THAT IT WAS NOT A NOKIA CARE.
WHEN I GOT MY HANDSET I FOUND MY SCREEN WAS NOT WORKING PROPERLY . I ASK THEM WHY IT WAS NOT WORKING PROPERLY..THEY REPLIED THERE WAS A PROBLEM IN BOARD AND NEED TO BE REPLACED. I THEN TOOK MY HANDSET TO NEARBY NOKIA CARE :- SATYA TELECARE , ADDRESS:- 231/A , C.R.AVENUE , KOL-06 TO ENSURE THAT WHETHER MY LCD WAS REPLACED OR NOT. I WAS SURPRISED TO HEAR FROM THEM THAT MY LCD WAS NOT REPLACED. THEY ALSO PROVIDED ME ELS FORM IN WHICH IT WAS WRITTEN THAT BROKEN LCD. I AGAIN APPROACHED TO NPD AND TOLD WHAT WAS TOLD TO ME BY NOKIA CARE. THEN THE PERSON THERE CALLED SATYA TELECARE AND STARTED SHOUTING ON THEM. ALSO NPD GAVE ME SUGGESTION OF SELLING OF HANDSET. MY PROBLEM IS :-
1) WHY NPD TOOK THE HANDSET EVEN THOUGH IT WAS NOT THERE WORK?
2) IF AT THE TIME OF TAKING HANDSET NPD WAS NOT SURE WHAT WAS THE PROBLEM , WHY THEY TOOK THE HANDSET?
3) IF THEY HAD NOT CHANGED MY LCD WHY THEY CHARGED ME RS 2000/-?
 

Solution of your complaintTHE NPD SHOULD REPLACE MY LCD OR REFUND ME MY MONEY (RS 2000/-). 
ActionI WILL THROW MY HANDSET IN DUSTBIN AND WILL NEVER USE NOKIA HANSETS.  
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