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Complaint Details
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AIRTEL

Posted byAmjad Ali 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail121@airtelindia.com 
Product/Service DescriptionComplaint Ref. No.875056860
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeall Executive since last one month 
Complaint Details

Last Complaint Ref. No : 875056860
Mobile: 9871204965

One payment was done twice thru Citi Bank Credit Card on 22/11/09 Vide Ref. No.75176378329 and 430288 amount 2341.34.
I got confirmation from AirTel on 22/11/09, that the payment is taken twice and will be adjusted in next subsequent billings,
Bill No.868169853 Dated 113.58 dated 06/01,Clearly showing the excess payment and amount 113.58 adjusted again excess payment taken and additional payment was reflecting as -2034.84

Bill No. 881103143 dated 06/02, amounting 479.75, Clearly showing the excess payment and amount 479 adjusted again excess payment taken and additional payment was reflecting as -1555.09

Suddenly 21/02/09, AirTel Disconnected my number and when contacted, it was informed that amount is outstanding and they reverse my payment 2341.34.
This payment was no where reflecting in my account, I confirmed from Citi Bank executive and also see my credit card details online, nothing is relfecting till 06/03/09 7:10 pm

Keep sending mail to AirTel and contacting 121, I am just getting a reply that payment is reversed, but where it is reflecting?

No senior person is coming on line and executives at 121 is not able to resovle the issue,

I dont know where to go????

Regards,
Amjad Ali
9871204965








 

Solution of your complaintAir Tel should check there account properly and let me know where the amount is reversed, if not then adjust my excess payment against my bills 
ActionI have to move to consumer court if the problem is not resolve by early next week. 
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