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Complaint Details


Posted byShivprasad Tiwari 
Organization / Product Details
Organization Name
Product/Service DescriptionReebok shoes lower layer of both the shoes have been detached (GOAL TRAINER LP BLACKBERR/1-229935, ITEM NAME R229935, SL 1, INVOICE B7-3775 FROM M/S WEST END SHOP, 234/236, LOKMANYA TILAK MARG, OPP. G.T. HOSPITAL, MUMBAI - 400002 PH. 022-22084827
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating4(in a scale of 1 to 10)
Name of the Company 
Complaint Details


The Appellate Authorities
of Reebok Product Dealers,


Respected Authorities of Reebok panel,

This to inform you that I have purchased one pair of Reebok shoes (Model - GOAL TRAINER LP BLACKBERR/1-229935)bearing size - USA-11 & UK-10 at a total sum of Rs. 2094.00 (Rupees Two thousand ninety four only) after 40% discount from M/s West End Shop, 234/236, Lokmanya Tilak Marg, Opp. G.T. Hospital, Mumbai - 400 002, Phone No. 022-22084827, Email - against their Bill No. B7-3775 dated 30 Jan 2009.

It is to intimate you that I have worn the shoes only for two days and thereafter I have cleaned the shoes with a damp cloth and kept under the ceiling fan for drying up. Three to four hours later I have found that the rubberised layer/material pasted at the bottom of the sole has been detached automatically at least 50% in one shoe and a bit of gap has been opened in the other one too. Since the shoe is under the warrnty period therefore I need assistance from your side in order to get the shoes either completely repaired by dismantling the whole rubberised layer located at the bottom of the sole of both the shoes and if it is not possible then kindly provide me authoristion to get a credit note bearing the same amount of purchase ie. Rs. 2094.00 (Rupees Two thousand ninety four only)by the nearest dealer to me probably available in Vadodara City of Gujarat, since I have now shifted in this city few days back. As a result it will be a great inconvenience to me to send the defective shoes in Mumbai at the above mentioned dealers address.

In addition to above facts I want to inform you that I have visited in various outlets of Reebok available in Vadodara City of Gujarat but every one denied to accept my defective shoes for further management quoting that some of them are only Franchisees of Reebok goods and few of them are Factory Outlets of Reebok shoes and their associated products and therefore these showrooms do not have any right to accept the goods of Reebok which has not been sold from their outlets.

In view of the above facts it requested that kindly consider my genuine case with sympathy and please mention about your authorised Reebok Retailer/Dealer with full postal address, telephone numbers and email address those are available either in Vadodara, Surat or in Ahmadabad cities of Gujarat which will be quite nearer to my place of residence and I could reach on such places easily only after receiving your directives.

Thanking you in anticipation,

with regards,

Shiv Prasad Tiwari (34 Yrs.)
C/o Bhagwat Prasad Tiwari
Qtr. No. S&C/3/D,
Pratap Nagar Railway Colony,
Vadodara, Gujarat - 390 004
Tel. 0265-2641505 

Solution of your complaintwating for the positive respone as it is quoted in above paragraph(details of your complaint.). 
ActionI belive that problem is not so big to raise this matter in next higher forum i.e.-consumer court 
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