IDEA Cellular Andhra Pradesh
|Posted by||dhishan |
|Organization / Product Details|
|IDEA Cellular Andhra Pradesh|
|Organization e-Mail||CCARE AP [Ccare.Ap@idea.adityabirla.com] |
|Product/Service Description||Idea Subscription Easy500.|
|Reason for Complaint||Reliability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||IDEa Cellular as Organization and Custoomer care executives who make things more complex |
My complaints are Many.
1. Idea Charged couple of my local calls in STD bucket and STD rates .. those couple o call were reversed after i mailed customer care. But who knows how many such calls discrepancies happen.
I have the mails from idea and the monthly bills.
2. I was charged for making a call to the customer care number.
Customer care cited reason as For Easy500 subscribers the helpline call is charged.
We were never told of it.
I was charged for answering Ideas Voice based Calls and Advertisements on roaming.
I get 3-4 such calls per day and i had asked Customer care once whether these would be charged on roaming.
He answered in negative and now i have check few calls last months and i am being charged for such calls.
Customer care says that Roaming calls are charged anyway . But they can deactivate such promotional calls if i apply for Do not call Subscriptions and that too after 45 days.
I go on roaming 3 days every week and have to pick such calls.
I am livid with Idea for being such irresponsible Prvider where there are discrepancies in Bills and promotional voice baseds calls are mandatory even though we didnot subscribe for it.
|Solution of your complaint||I have not paid for this months bill from Idea, I am waiting or the connection to be suspended and then maybe get the Legal Notice s that I can go ahead and fight it in the courts.
These Large organisations have lot of money and we dont have time.
It sucks I hate Such people |
|Action||dont know ! |