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IDEA Cellular Andhra Pradesh

Posted bydhishan 
Organization / Product Details
Organization Name
IDEA Cellular Andhra Pradesh
Organization e-MailCCARE AP [Ccare.Ap@idea.adityabirla.com] 
Product/Service DescriptionIdea Subscription Easy500.
Warranty Status
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeIDEa Cellular as Organization and Custoomer care executives who make things more complex 
Complaint Details

My complaints are Many.

1. Idea Charged couple of my local calls in STD bucket and STD rates .. those couple o call were reversed after i mailed customer care. But who knows how many such calls discrepancies happen.

I have the mails from idea and the monthly bills.

2. I was charged for making a call to the customer care number.
Customer care cited reason as For Easy500 subscribers the helpline call is charged.

We were never told of it.


3.


I was charged for answering Ideas Voice based Calls and Advertisements on roaming.
I get 3-4 such calls per day and i had asked Customer care once whether these would be charged on roaming.

He answered in negative and now i have check few calls last months and i am being charged for such calls.

Customer care says that Roaming calls are charged anyway . But they can deactivate such promotional calls if i apply for Do not call Subscriptions and that too after 45 days.

I go on roaming 3 days every week and have to pick such calls.

I am livid with Idea for being such irresponsible Prvider where there are discrepancies in Bills and promotional voice baseds calls are mandatory even though we didnot subscribe for it.
 

Solution of your complaintI have not paid for this months bill from Idea, I am waiting or the connection to be suspended and then maybe get the Legal Notice s that I can go ahead and fight it in the courts. These Large organisations have lot of money and we dont have time. It sucks I hate Such people 
Actiondont know ! 
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