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Complaint Details
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Godrej & Boyce Mfg

Posted by Sumitra Chatterjee 
Organization / Product Details
Organization Name
Godrej & Boyce Mfg
Organization e-Mail 
Product/Service Descriptioneon frost-free refrigerator model no GFE 32 DYMCRS Invoice no 80I/93051036
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company Employee service Dept 
Complaint Details


We had purchased a new Eon Godrej fridge on exchange basis on 12.04.08.from your Kolkata Main Show Room at Salt-lake,Sector 5
Complaint lodged about excess ice problem with icicles in the freezer on 11.12.08. Complaint no.566792. Your service mechanic inspected and diagnosed the problem and suggested that the freezer door is defective and needs replacement. We received Godrej SMS message on 16.12.08.stating "The spare part required for your appliance is being arranged from our head office. Please bear with us. We regret the inconvenience caused."
Since then we have made repeated reminders , but with no effect.
We regret to say that in spite of being satisfied customers for Godrej Fridge for last 25 years, now we are losing our confidence in Godrej. 

Solution of your complaint Either replace freeze door with a new matching door or replace the refrigerator with a new one. 
Action We intend t go to Consumer Forum with our grievances. 
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