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Complaint Details

Philips India Ltd

Posted byRakesh Mittal 
Organization / Product Details
Organization Name
Philips India Ltd
Product/Service DescriptionVacuum Cleaner/Repairing /FC-8348
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSanjeev, Philips Service Center-Bharat Electrnics,Raj Nagar Ghaziabad 
Complaint Details

I have complaint about by Vacuum Cleaner(Got on 17th April 2007 with 2 years warranty) malfunctioning vide complaint No-140190 on 17th Jan-2009 at Philips Call Center.That time I got assurance that I will get the service engineer at my home within 48 hours, but unfortunately nobody has appeared. Then finally I have to Visit Rajangar service center to get my Vacuum cleaner repaired.
That time I was told by Mr. Sanjeev(Prop. of Bharat Electronics-Philips Service Centre) that normal repairing time for is 2-3 Dyas, but unfortunately after several follow-up arround 17th Feb-2009 I was told that Vacuum cleaner is repaired. Which make me bit happy that atlast I am getting my product back, but when I checked the same it was found that 1 problem is solved which created another problem of not creating proper vacuum(Which is the main purpose of that) .

So I told service centre to get it fixed and they assured me that within 2-3 days I will get it. Again things has taken time as usual(arround 7 Days) and after their confirmation of getting problem fixed,I visited the service center again on 4th March-2009 but same problem was existing and Mr. Sanjeev told me that this is the best he can do and asked me to take my product back or wait for indefinite period to get this resolved.
After getting the horrible response I contacted the Philips service center again to get the problem resolved,but they are also not responding properly.

Solution of your complaintGetting my Vacuum Cleaner repaired 
ActionI need to go to consumer court for getting my problem solved 
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