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Complaint Details
Pending

Pole Workshop Direct

Posted byAlison Curtis 
Organization / Product Details
Organization Name
Pole Workshop Direct
Organization e-Mailpoleworkshopdirect 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDebbie 
Complaint Details

I ordered curtian poles in December 2008 but they arrived without screws and brackets. I had to make repeated telephone calls to request the appropriate brackets and screws. They eventually arrived more than three months after the poles were delivered. I requested my money back but the company refused.

There are still bracket covers missing, it is now March 2009.

I rang the company to demand my money back this morning, only to be given a barrage of verbal abuse with bad language and personal attacks.

 

Solution of your complaintI dont think there will be a solution....the company are refusing to refund my money. 
ActionI am taking legal action. 
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