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Complaint Details
Pending

Airtel Maharashtra

Posted byYousuf Shaik 
Organization / Product Details
Organization Name
Airtel Maharashtra
Organization e-Mail 
Product/Service DescriptionProblem with my cell no 9890063232
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeAirtel customer service 9890098900 
Complaint Details

My name is yousuf, working ,Pune and using Airtel cell with no 9890063232 for the last two year. This month January, I have charged Rs3000/- prepaid card for one year validitity (validity ends by Jan, 2007).

Around 23-04-2006, I had a balance talk time amount of Rs1000/-, but suddenly
the balace value become zero.Then my services of outgoing and incoming get disturbed.

Then I enquired the customer care no 9890098900, they replied me that it
is a technical problem will recovered in 24 hours. Then I waited around 48 hours, then
enquired, the customer care said the amount was wrongly deducted by Airtel and will be
recovered another 48 hours. Then I waited for another 5 days and asked the same reply
heared. The same time I am not receiving any incoming also, eventhough I had a balance.
Many of my contact persons in office and personal get disturbed because of this.
Suddenly I can not change cellular service also. Then I enquired again the customer care no
they suggested me to charge a top up card for Rs 60/- then I will receive the incoming.
I did the same. Now I am receiving incoming. But with Rs25/- talk value I can not manage
to talk anybody. This really troubles me. Even if go for recharaging of high amout my
validity time benefit will be lost.

Really I do not know what is the technical problem faced by Airtel ?
Why they could not sort out this? I have waited for one month.

Frankly Rs1000/- is not a big amount for a customer , if airtel says I could donote to them ???!!!

But I need a answer do they need me to continue?

Really I am bored calling customer service, hearing pleasant reply to wait for 24 or 48 hours.

I searched airtel website for customer complaint, but I could not find any way.


I referred a customers experience in the following website

http://lust-anger-greed.blogspot.com/2005_02_01_lust-anger-greed_archive.html

Topic: Customer care - a Nightmare - Issues resolved

Based on this I am sent my complaint to the mail id corpcomm@bharti.com
but my mail delivers only failure status

And I do not know how much time I need to wait?

So requesting you to help me

With Regards,
Yousuf


 

Solution of your complaintcorrection of the service 
Actionbetter I will donote Rs1000/- to airtel and if they give me bill receipt will be happy.??? But how many customes faced the similar problem is the question? 
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