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Complaint Details
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Whirlpool

Posted bySuresh Vempati 
Organization / Product Details
Organization Name
Whirlpool
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionProfessional 410L DLX
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care 
Complaint Details

Waterleak problem
I have brought a whirlpool professional, as a valentine gift to my wife. After using it for a week, it started leaking ( almost 2 glass water ).I have given complaint to the whirpool customer care and I have been following for more than 15 days. Till now 3 persons have visted my house with no retification.The thing I observed is they look like sales guys and I did not see any certified techinician there as they do not have basic knowdlege, which I believe is a 420(Cheating the customer).

I have been begging to repair or replace, but not getting any response.

The customer care says that the fridge is under observation, but not sure who is observing as none has visted my site after the techinican removed the parts and left for the day.

I dont understand the meaning of oppointment , after talking to Whirlpool customer care as they give time,but dont showup and will they neither call to intimate that they will not showup..

As a customer I need help. Please suggest me for the things to do and also guide me to the right channel.I want to make sure that no other person should be affected.
 

Solution of your complaintRepair or replace the fridge. 
ActionI would file a complaint in the consumers court and make sure this does not happen to other consumers 
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