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Complaint Details
Pending

Maruti Udyog Ltd

Posted byK.George 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mailrachel@giasmd01.vsnl.net.in 
Product/Service DescriptionMaruti Ballano Car KL 43 2113 supplied and serviced by Indus Motors Kochi valid upto Dec 2009
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr. Bucker 
Complaint Details

The vehicle Ballano Car KL 43 2113 was repaired under Insurance cover and an amount of Rs. 22000 was paid by me as my share of repair over and above the amount paid by the insurance Co. The amount was collected by me by the dealer vide Indus Motors, Kakkanad Kochi Receipt No. 11663 dated 12.02.09. The dealer has not issued me with the total bill of repair and they have refused to allow me Auto Points in my valid Auto Card No. 5546 1978 2368 8019 for the amount I paid Viz- Rs. 22000.

Their argument is that when the vehicle is repaired under Insurance claim, no Auto Points will be allotted to the customer for the amount spent/paid by him over and above the amount settled by the Insurance Company.
Please issue suitable instruction.

K.George. 

Solution of your complaintIssue instruction to the dealer to comply with the requirement as per rules. 
ActionTo approach the consumer protection agency. 
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