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Maruti Udyog Ltd

Posted byPhani Reddy 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionMaruti Swift, LDI
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeNiranjan Reddy 
Complaint Details

Hi, I had purchased a Swift LDI from your dealer on the 28th of Aug 2007, though i got the colour that i didnt want i still took delivery of the car only because i always trust maruti, However, i feel so dissappointed with your customer service and the availability of spares with your dealers. My car has been having severe problems since 2 months, The car all of a sudden stops at peak traffic and when i took it to your dealer they have stated that the acid from the battery has been leaking and has fallen on the gear cables. This has resulted in me not able to use the 1st gear and reverse gear. Your dealer states that there are no spares available and it cannot be repaired as the company does not give such spares, Let me add that I had even booked for a Sx4 and after seeing your the response given i have cancelled the order and decided to get a Mahindra Logan.  

Solution of your complaintBetter coordination and effective supply of spares 
ActionThis is India.. Not like the west where one can sue for bad products.  
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