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videocon refrigerators

Posted byRoyal Garden Resort 
Organization / Product Details
Organization Name
videocon refrigerators
Organization e-Mailxxx@xxx.com 
Product/Service Descriptionvideocon 95ltrs fridge
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr Shailesh Choudhary 
Complaint Details

We had purchased 10 no of fridges from M/S Shree Mahavir Electricals, Mira Road, Dist Thane Last year. I had made a complaint to the customer care no and was given a complaint no.7AF000810100147 after that I waited for 2 weeks and didnt receive any response from the company as I was told will get a response within 2 days. then I called my dealer from whom we have purchased M/S Mahavir Electricals, Kashimira, mira Road regarding thew same so he gave me the no of a service manager. when i called the service manager Mr.Naik he asked me to call another Mr. Shailesh Choudhary on 932473296 who was incharge of vasai division. When i called him he sent a servicde person to our place who diagnosed that there is some problem with the compressor and which has to be replaced. we asked him to goahead as it was under warranty. But after that we never received any response from him. I was personally trying to cantact him but always the same reply " Do din Mein Aaega". This continued for nearly two months, when one day after I called he told me that teh complaint has become old and I have to lodge a new complaint and get a new complaint no. and give me a call back. I againg lodged a complaint for the same model to the customer care and got another complaint no. MUM0501090658 and forwarded the same to him.

Now since 4 - 5 months months I have been continuously trying him but am getting the same reply as mentioned above. Today i.e. 19/03/2009 when I called him he started abusing me and when when I fired him he told him that he has already closed the complaint and I have to lodge a new complaint and get back to him. 

Solution of your complaintMy compressor should be replaced without any delays 
ActionI will go to consumer court or even to the higher authorities 
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