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PVR CINEMAS

Posted byDEEP MANI SHAH 
Organization / Product Details
Organization Name
PVR CINEMAS
Organization e-Mailsupport@pvrcinemas.com 
Product/Service DescriptionOnline Ticket Booking
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNone 
Complaint Details

Hi,

I had booked 2 tickets for DEVD through the PVR websites for February 21, 2009 (3.35 pm show) at PVR Mulund, through my HDFC Bank Credit Card for an amount of Rs. 165.00. However, I did not receive any confirmation for the tickets or any mail / sms from PVR for the same. My booking history also showed as "nil" on their website.

I therefore once again tried to book the aforesaid tickets through my another credit card (HSBC this time). But the second time also, the tickets were not booked.

However, I later came to know from the above banks, i.e. HDFC and HSBC, that the said amounts of Rs. 165/- each were debited from my credit card account in favour of PVR cinemas.

The PVR websites does not provide any phone number whatsoever for redressal of issues but advises customers to e-mail any issue regarding online booking to support@pvrcinemas.com. I accordingly sent a mail to the said address on the same day (February 20, 2009) requesting them to resolve the matter. However, I did not receive any response from them.

I sent follow-up mails to the above address on February 25, February 27 and March 16 but have not received any reply, whatsoever from PVR. In the meantime, the said amounts of Rs. 165/- each have reflected in the respective card statements for HSBC and HDFC.

I would be grateful if you could take up the matter with PVR Cinemas and resolve the issue.

Thanking you in anticipation,

DEEP MANI SHAH
(Mobile - 9892502385)




 

Solution of your complaintPVR Cinemas should refund me the aount of Rs. 330 that has been wrongly charged to my card account. 
ActionI would be forced to move to the Consumer Court for the matter. 
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